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Frequently Asked Questions

SHIPPING

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 6-10 business days to arrive. Overseas deliveries can take anywhere from 10-13 days. Delivery details will be provided in your confirmation email. 

What shipment carrier do you use?

We use all major carriers, and local courier partners.

THE MINI-PROJO

Does it work with Mobile Phones?

The answer is yes. You can connect any mobile devices with the VitalProjector. You will need an HDMI adapter that connects with your phone's charger, in order to connect it.

Does it heat fast?

Definitely not! We have built the MiniProjo with an advanced cooling system, that reduces heat and has an advanced hydraulic axial fan. This will allow you to use the projector for hours, before it starts to get a little heated.

Is it equipped with speakers?

The MiniProjo has its own audio system on the projector. At the front of the projector, you will see a black colored speaker, that is the one.

What is the resolution of the MiniProjo?

The native resolution for the MiniProjo is (320x340), but supports a resolution up to (1920x1080)

Can I use headphones when using the MiniProjo?

Of course! It has a headphone output jack on the right hand side, it supports all types of headphones.

AFTER PURCHASE 

I've put a wrong Shipping Address / Chose the wrong Variant! Can I change?

If this happens to you, email us at support@vitalprojector.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after.

If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. 

My package is stuck in Customs, what can I do?


Customs, Postal Services & ProjoMini are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. 

Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the ProjoMini. For further details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items

RETURNS & REFUNDS

What if I receive a damaged / faulty product?

If you have received a damaged or faulty product from ProjoMini, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course).

I DID NOT FIND THE QUESTION I WAS LOOKING FOR!

No worries, if you're looking for a question that is not on this page, please consider contacting our support team (support@projomini.com). We will answer your question as soon as possible.

30-Days money back guaranteed!

If you are not completely satisfied with your purchase for ANY REASON, we will do WHATEVER it takes to make it right.

Free shipping worldwide!

Fast processing and tracking number for every order.

Contact Us

For any questions or concerns, contact our 24/7 customer service:

💻 : support@projomini.com

📞 :  +1(424) 452-1156